Returns & Exchanges

At Heartbreak Hill Running Company, we want you to feel confident in every stride, which is why we offer a 30-day window for returns and exchanges on gear in original condition. Whether you visited us in-store or online, we are committed to helping you find the perfect fit for your running journey.

1

Check Eligibility

Ensure your items are unworn, have the original tags attached, and are within 30 days of the purchase date to qualify for a full refund.

2

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange for a different size.

3

Pack and Ship

Print your prepaid shipping label and securely package your items, dropping the parcel off at any authorized carrier location.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing